At Farmeloo, we strive to ensure that you are completely satisfied with your purchases. However, if you are not happy with your order or have received an item that is defective, damaged, or incorrect, we offer a Return and Refund policy, subject to the following terms and conditions.
1. Return PolicyYou are permitted to return products purchased from Farmeloo in the following circumstances: If you receive a damaged, expired, faulty, or defective product, or if the product delivered is different from the one you ordered.
2. Conditions for Returning Products
To be eligible for a return, please ensure the following conditions are met: The return request must be initiated within 7 days of receiving the product. Unfortunately, returns or exchanges cannot be processed after the 7-day period. The product must be returned in its original condition, unused, and in the original packaging. All original tags, labels, and packaging should be intact. A valid invoice must accompany the returned product. The product must not be opened or tampered with in any way. A replacement will be offered subject to the availability of the product on the website at the time of return. To initiate a return or refund, please email our customer support team at farmelopvtltd@gmail.com . Your email should include: The name of the product, The order ID, Images of the product received, with clear visibility of the batch ID, and A detailed description of the issue or reason for the return. The request must be submitted within 3 days of receiving the product.
3. Refund Process
Once we receive and inspect the returned product, we will notify you via email or phone about the status of your refund request. If your return is approved, the refund process will proceed as follows: For payments made via Net Banking, Credit Card, or Debit Card: Refund requests will be initiated within 5 working days after the return is approved. The refund amount will be credited to your account within 14 working days or as per the timelines set by your payment gateway/bank. For payments made via Cash on Delivery (COD): If you made your payment through COD, you will need to provide a copy of your bank statement, cancelled cheque, or passbook copy, along with your bank and customer details. Refunds for COD payments will be processed within 3 working days of return approval.
4. Late or Missing Refunds (If Applicable)
If you have not received your refund yet, please follow these steps: 1. Check your bank account again. 2. Contact your credit card company or payment provider, as it may take some time for your refund to reflect in your account. 3. Contact your bank, as some processing time may be involved before the refund appears. 4. If you've completed all of the above steps and still haven't received your refund, please reach out to our customer support team at farmelopvtltd@gmail.com for further assistance.
5. Non-returnable Products
Certain products are non-returnable, including but not limited to: Opened or used products (unless defective or damaged), Perishable goods, such as food items or personal care products, Products marked as final sale. Please ensure that the product you are purchasing is suitable for return before completing your purchase.
6. Cancelling Orders
You may cancel orders before the product has been shipped. If the product has already been shipped, the return process must be followed once the product is delivered. If you wish to cancel an order before shipping, please contact us immediately at farmelopvtltd@gmail.com. We will cancel the order and issue a full refund if the cancellation request is made before the product has been dispatched.
7. Exchange Policy
In cases where a product is found to be defective or damaged, we offer exchanges for the same product if available. If the product is out of stock or unavailable, a refund will be provided in accordance with the refund process described above.
8. Customer Responsibility
It is the customer's responsibility to ensure the safe return of the product. Farmeloo is not responsible for any damage that may occur during the return shipment, and we recommend using a traceable courier service when sending back the product.
9. Contact Us
For any queries, concerns, or to initiate a return or refund request, please reach out to us at:
Email: farmelopvtltd@gmail.com
Phone: +91 60065 36481
We are here to assist you and ensure your experience with Farmeloo is smooth and satisfactory. Thank you for choosing us!
