At Farmeloo, we are committed to delivering your orders in a timely and secure manner. We take every measure to ensure that our products reach you in perfect condition, and we rely on trusted logistics service providers for the transportation of your orders. Below are the details of our shipping policy:
- Delivery Locations We strive to deliver our products across all regions within India. Our logistics network is designed to accommodate orders from cities, towns, and rural areas across the country. Whether you're located in a metropolitan city or a remote village, we aim to provide you with a seamless delivery experience.
- Delivery Timeframes The estimated delivery times are as follows:
- Local Orders (within the same city/region): Typically delivered within 2-3 working days.
- Outstation Orders (from one city to another): Expected delivery time is 3-7 working days.
- Special Delivery Regions (such as Jammu & Kashmir, North East India, Kerala): Deliveries to these locations may take longer, ranging from 5-9 working days. Please note that these timeframes are estimates and may vary depending on factors such as the specific location, courier service availability, and unforeseen events like weather disruptions or public holidays.
- Order Processing Days We process and ship orders from Monday to Saturday. Please note that Sundays and public holidays are excluded from the processing cycle. Orders placed on Sundays or during public holidays will be processed on the next business day.
- Order Tracking Once your order has been dispatched, you will receive a notification via email with the following information:
- Tracking number
- Courier company name
- Link to track your order (if available) You can use the provided tracking number to monitor the progress of your package. Please allow at least 24 hours after dispatch for the tracking information to be updated on the courier’s system. However, in cases where there are delays in updating the tracking (such as technical difficulties with the logistics company, weather disruptions, force majeure events like strikes or lockouts, etc.), the status may not reflect immediately.
- Shipping Charges Shipping charges may vary depending on factors like the delivery location, the weight and size of the package, and any special handling required. You will be notified of the applicable shipping charges before you finalize your order on our website. These charges will be displayed clearly at the checkout page, allowing you to review and confirm the total cost before placing your order. If you have any concerns or questions regarding shipping charges, please feel free to contact us at farmelopvtltd@gmail.com .
- Delivery Issues and Delays While we strive for timely deliveries, there may be instances where delays are caused by factors beyond our control. These can include issues such as:
- Weather disruptions
- Logistics provider delays
- Force majeure events (e.g., strikes, lockouts, natural disasters)
- Technical difficulties with courier services or tracking systems In such cases, we will make every effort to resolve the issue and update you with the latest information. However, we cannot be held responsible for delays resulting from such unforeseen circumstances.
- Shipping Queries For any shipping-related queries, including questions about your order status, delivery delays, or any issues with your shipment, please reach out to our customer service team at farmelopvtltd@gmail.com . We are here to assist you and ensure that your order reaches you as quickly and safely as possible.
Thank you for choosing Farmeloo. We appreciate your business and look forward to serving you with high-quality products and excellent service.
